Commitment of Care
The H3Helpline is committed to providing compassion and care to each of our callers. Our Phone Coaches have been carefully screened and have received extensive training before they are authorized to answer your calls. The H3Helpline Phone Coaches are here to listen to you and provide you the best Help•Hope•Healing resources in your local area.
All of our Phone Coaches have promised to uphold a commitment to confidentiality. That means that all information shared by our callers will be protected and will not be shared outside of the H3Helpline staff. Our Phone Coaches have signed a confidentiality statement and agreed not to discuss any of our callers or share their personal information with anyone outside of the helpline.
Our Phone Coaches will listen to our callers without judgement, but in the spirit of empathy, love and compassion. They may bring up their own experiences if it could help the caller, however, they will not impose their values on the callers and will listen to them objectively. The H3Helpline wants to provide a safe place for callers to talk about their experience and to give them suggestions on resources that will help them take the next step towards healing.